Privacy Policy

Last updated: 9th June 2025

1. Who We Are

Morston Hall Hotels Limited (“Morston Hall”) is a luxury hotel and Michelin-starred restaurant based in Norfolk, UK. This policy applies to our website and related services, including newsletter sign-ups, online booking platforms, and contact forms.

This Privacy Policy applies to all personal data collected during your interactions with Morston Hall, whether through our website, booking systems, marketing communications, or offline correspondence.

For the purposes of data protection legislation, Morston Hall is the “data controller”.

If you have any questions about this policy or your data, please contact us at:

Morston Hall
The Street, Morston

Holt, NR25 7AA
Email: reception@morstonhall.com
Phone: 01263 741 041

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact details (e.g., name, email address, telephone number)
  • Booking information (e.g., reservation dates, preferences, party size)
  • Payment information (handled securely through third-party providers)
  • Marketing preferences (when you sign up for our newsletter)
  • Website usage data (via cookies and analytics tools)
  • Messages or enquiries (submitted through our contact forms)


We do not knowingly collect personal data from children under the age of 13. If we learn that we have inadvertently collected such data, we will delete it promptly.

3. How We Use Your Information

We use your personal data to:

  • Process and manage bookings, dining reservations, and guest preferences
  • Communicate with you about your stay, enquiries, or dining experience
  • Send marketing communications (only with your consent)
  • Improve our website and customer experience
  • Meet legal or regulatory obligations

For information about cookies and tracking technologies, please refer to our Cookie Policy.

4. Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases:

  • Contractual necessity – to fulfil a booking or respond to enquiries
  • Consent – for optional marketing communications
  • Legitimate interests – to enhance services and user experience
  • Legal obligation – for compliance with financial or regulatory requirements

5. Sharing Your Information

We will never sell your data. We may share your data with trusted third-party providers only when necessary, including:

  • Booking and reservation platforms (e.g. RoomRaccoon, Mews)
  • Payment processors
  • Marketing and newsletter systems
  • Analytics and website service providers (e.g., Google Analytics)

Legal or regulatory bodies if required by law

All third parties are required to respect the security of your data and process it in accordance with the law.

6. International Transfers

If we transfer your data outside the UK, we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or data adequacy decisions.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal or accounting requirements.

Newsletter subscription data will be retained until you unsubscribe. Booking-related data will be stored according to applicable retention periods.

8. Your Rights

You have the right to:

  • Access your data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent (for marketing)

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details provided in Section 1. We may ask you to verify your identity before processing your request. We aim to respond to all valid requests within one calendar month.

9. Security

We take data security seriously and use appropriate technical and organisational measures to safeguard your personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date at the top.

If you have any questions or concerns about this policy or how we use your personal data, please contact:

Morston Hall
The Street, Morston

Holt, NR25 7AA
Email: reception@morstonhall.com
Phone: 01263 741 041